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Frequently Asked Questions
What Payment Methods Do You Accept?
We accept Cash, Credit Card, Zelle (BOA), Cash-App & Money Orders*.
CREDIT CARD USAGE POLICY: WE ARE NOW ACCEPTING ALL MAJOR CREDIT CARDS! NOTE: There is a 5% credit card fee associated with using this convenience.
*Money Order: Purchase a money/postal order from within the United States and post it to us with your completed order form. Money/postal orders from within the United States can be purchased from your local, US post office. These must be made payable to Chailife Artwork & Garden Crafts, PO Box 205, Greenfield MA, 01302.
(If made out to any other name, the money order may be destroyed and result in your order not being processed). Once received by Chailife, the money/postal order from within the United States, we will check that the payable amount is correct before processing the order. Please remember to include any shipping fees, as this can delay shipment.
Is Your Site Secure and My Data Protected?
What Do You Charge For Shipping?
Do You Accept International Orders?
How Soon After My Order Is paid For Is It Shipped?
Generally within 24-48 hours. For Cash or Money Order, (please refer to Methods of Payments). If there is a pre-sale then obviously it will take longer but a proper time frame will be expressed to you.
Goods in stock will be dispatched three days a week during regular business working days. General time for delivery inside of the US is 1 – 4 working days unless it’s a weekend, holiday or when we are at a tradeshow. (Expect a 2 week turn around during such busy times.)
Do You Have Any Special Delivery Instructions?
Orders will be prepared and dispatched as soon as your payment has been received and banked. Your goods will be delivered to the address provided on the order form.
We must have your full name, address, email and telephone number. If any of this information is not complete your order can or will be cancelled.
What Happens If I Don't Receive My Order?
99% of parcels arrive through your door however if your parcel requires collecting from the mail service then this is your responsibility to collect it. We do ask that you please double check all information before submitting because once it is submitted, we might not be able to change it before dispatch.
What Will My Parcel Look Like?
What If My Order Is Placed On Hold?
Once I Have Ordered, How Do I Obtain My Tracking Number?
Orders are normally processed between 10 am and 5.30 pm Monday, Wednesday, and Friday EST time. (Unless it is a Holiday then it will be processed the following day.)
How Long Will It Take For My Parcel To Arrive?
If My Shipment Doesn't Arrive, How Long Should I Wait To Contact You??
Please keep all packaging and breeders packs that your order arrives in, in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.
What Carrier Do You Use?
Can I Return My Order If I'm Not Happy?
ALL SALES ARE FINAL!
All concerns with germination must be handled with the breeders.
**WE WILL NOT REPLACE ORDERS FOR IMPROPER GERMINATION PRACTICES. ALL SEEDS ARE COMPLAINT WITH THE 2018 FARM BILL.
AND DO NOT CONTAINT MORE THEN .03% THC BEFORE GERMINATION.**